Privacy & Cookies Policy

Out of the Blue Counselling & Supervision
Last updated: February 2026

Out of the Blue Counselling & Supervision is the trading name of Lorraine Thackham (“I”, “me”, “my”). I am a sole practitioner based in the United Kingdom and am registered with the Information Commissioner’s Office (ICO) as a Data Controller under registration reference ZA484761

I am committed to protecting your personal information and handling it lawfully, transparently and securely.

This Privacy & Cookies Policy explains how I collect, use and protect personal data when you visit my website:
www.outofthebluecounselling.org

This policy relates only to data collected via this website. Information relating to therapy or supervision services is covered in a separate Client Privacy Policy.

1. What Personal Data I Collect

When you use this website, I may collect:

  • Your name
  • Email address
  • Telephone number
  • Any information you include in a contact form message
  • Technical data such as IP address, browser type and device information (via cookies)

I do not intentionally collect special category (health) data via this website unless you choose to include such information in a contact message.

2. How I Collect Your Data

I collect personal data:

  • When you complete a contact form
  • When you email me directly
  • When you telephone or text me
  • Through cookies and analytics tools (see Cookies section below)

I do not purchase data or obtain it from third parties.

3. Lawful Basis for Processing

Under UK GDPR, I rely on the following lawful bases:

Legitimate Interests
To respond to enquiries and manage communication relating to my services.

Contract
Where you request information or arrange an appointment.

Consent
Where required for non-essential cookies or marketing communications.

Legal Obligation
Where I am required to disclose information by law.

4. How I Use Your Information

I use your information to:

  • Respond to your enquiry
  • Communicate about appointments
  • Provide information about my services (if requested)
  • Maintain website security and performance
  • Meet legal or regulatory obligations

I do not sell or share your personal data for marketing purposes.

5. How Long I Keep Website Enquiry Data

If you contact me but do not proceed to therapy or supervision, I will normally retain your enquiry information for up to 6 months and then securely delete it.

If you become a client, your data will be processed in accordance with my Client Privacy Policy.

6. Website Hosting and Data Storage

My website is hosted by ABC TP Ltd.

Data submitted via the website may be processed by secure third-party service providers acting as data processors on my behalf. These providers are contractually required to protect your information.

Where data is transferred outside the UK, appropriate safeguards are in place in accordance with UK GDPR.

7. Email Communication

Please note that email is not a fully secure form of communication. While I take appropriate steps to protect information, I cannot guarantee the security of data transmitted by email.

8. Cookies

This website uses cookies to ensure it functions properly and to help improve user experience.

Cookies are small text files stored on your device when you visit a website.

I use:

Strictly Necessary Cookies
Required for the website to function properly.

Analytics Cookies
These help me understand how visitors use the site (for example, which pages are most visited). Analytics cookies are only set with your consent via the cookie banner.

You can manage or withdraw your cookie preferences at any time through the cookie settings tool on the website.

You can also control cookies through your browser settings.

9. Your Rights Under UK GDPR

You have the right to:

  • Be informed about how your data is used
  • Access the personal data I hold about you
  • Request correction of inaccurate data
  • Request restriction of processing
  • Object to processing where applicable
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Please note that the right to erasure does not apply where I am required to retain information for legal or regulatory reasons.

To exercise your rights, please contact me using the details below.

10. Third-Party Links

This website may contain links to external websites. I am not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Changes to This Policy

I may update this Privacy & Cookies Policy from time to time. The latest version will always be published on this website with the updated date.

12. Contact Details

Data Controller:
Lorraine Thackham
Trading as Out of the Blue Counselling & Supervision

For all data protection enquiries, please contact:
enquiries@outofthebluecounselling.org

If you are dissatisfied with how your data has been handled, you have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk